We never know who we will impact through small acts of kindness. This is not just a trite adage. It is true.
Personal, Español
En los primeros días después de los atentados, era casi imposible llamar a Nueva York. Aunque intenté comunicarme en repetidas ocasiones, era obvio que yo iba a tener que esperar para saber de esos familiares, si es que finalmente se comunicaban conmigo.
Personal, English
In the first few days after the attacks, it was near impossible to call into New York City. Though I repeatedly tried to get through, it became obvious that we would have to wait to hear from those family members—if they eventually reached out.